Refund policy

Refunds (Faulty, Damaged or Incorrect Items)
Any problems with the item(s) you receive must be reported to us within 30 days of transaction receipt.

We guarantee a money-back refund if the item(s) are defective in any way. Items must be returned in the original condition in which they were received. Simply email us at orders@beautyaffairs.hk within 30 days of receiving your item(s) and include pictures of the item(s).

  1. You are required to ship the item(s) back to us at your own cost to:
    ATTN: Beauty Affairs returns – 19/F, Island Beverley, 1 Great George Street,
    Causeway Bay, Hong Kong
  2. A refund will then be issued once the return has been received. 

 

Replacement (Change of Mind)

If you've had a change of mind about the item(s) you have ordered, we will need to receive it back to us unopened and unused, in the original packaging within the 30 day period. You are entitled to a replacement order, to the value of the product(s) in your order less any shipping or tax. 

Please note return shipping fees will be to and from the warehouse will apply so please choose carefully. We suggest packing items carefully and sending with tracking to ensure proof of arrival. 

 

 

WAREHOUSES

Our stock is stored in daily maintenance climate-controlled storage facilities within Australia and sent directly to customers. As the stock is kept in more than one warehouse we try to send it from the warehouse closest to your location to minimise delivery times and make sure to allow next-day dispatch in order to avoid delays.

We only sell goods that are in stock and in the case that they aren't in stock, we will issue our customers a full refund - no questions asked.

 

ENQUIRIES

If you have any questions about the status of your parcel shipment or our returns policies please contact us here.